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However, the State of Oregon limits your name change options. As part of the marriage license application, each party must pick the name taken after the marriage ceremony.Eliminating common questions right off the bat frees up your support channels to quickly handle more urgent requests.Have you ever submitted a support request online and received an auto response stating that someone will be in touch within 24 to 48 hours? If your customers have to wait an entire day or two for a response there is a good chance they will find another company to do business with. consumers ask questions, complain or report satisfaction via social media. Once complete, the officiant is responsible for returning the license to Multnomah County within five days of the ceremony.
A well put-together FAQ (frequently asked questions) page on your website will eliminate a lot of common questions before they clog up your support channels.
This can include warranty information, return and exchange policies, installation tutorials and any other common question pertaining to the product or service being sold.
Related: Customer Support Is More Than High Scores You should be able to create a list of common questions fairly easy and you can poll your support staff to identify more commonly asked questions.
There are several platforms available that provide great organizational and time-management tools to help deliver excellent customer service.
My company is involved with a new startup that is being documented for a marketing case study and book -- and after looking into all customer-support options we went with Zendesk.